Ordering


Q: How do I place an order?

You may place an order online through our website!

Q: When is the latest I can make an order?

Delivery Method

Working Days

Self-Collection

1

Postage

7

Delivery

3

If you require delivery within the next 24 hours, please call us at 6659 6455 to check on the availability.

*Please note that order is only confirmed after full payment is verified.

Q: How do I know if my order is confirmed?

To confirm the order, full payment has to be made in advance.
Once we have received and verified the payment, we will drop you an email to confirm the order. 

Q: Can we walk-in to get the items?

We strictly accept pre-orders only. 

Q: Can we amend our orders? 

Yes, just drop us an email and we will send you the amended copy of the online order. However, do note that for each order, there’s a maximum of 2 variations. For additional variation of the same order, an additional $5 administration fee will apply.

Payment Mode

Q: Can we place an order and make the payment upon collection/delivery?

No.

We will only prepare an order only after the payment is confirmed and verified and we are not able to reserve any item even if the order has been placed.

If you would like to self-collect, please place the order 24 hours in advance.
If you would like to engage our delivery service, kindly confirm the order 3 working days in advance.

Q: How can I make payment?

For all online orders, payment can be made through Paypal or i-Banking.

Paypal supports Credit Card, Debit Card, Mastercard.

Q: Can I make cheque payment?

Cheque Type

Yes/No

Corporate

Yes

Personal

No

For all corporate orders that would like to make payment by cheque, kindly drop us an email at enquiry@grandhaus.com.sg. We DO NOT accept cheque payment for online orders.

Discount

Q: I will like to enquire if there are any discount when we buy more?

You may check out our current promotion under the promotion page.

There’s a 10% off for corporate orders for selected items. Kindly email us at enquiry@grandhaus.com.sg or call us at 6659 6455 for more details.

Balloons

Q: We have our own balloons, do you provide helium-inflation services?

Yes, we do. However do note that once helium is inflated into the balloon, if there’s any defect with the balloon or if the balloon pops/leaks after blown, charges still apply and we are not able to provide a replacement for it.

Types of Balloons

Estimated Charges (per pc)

11” Latex Balloon

$1.00

12” Latex Balloon

$1.20

18” Latex Balloon

$3.50

30” Latex Balloon

$25.00

36” Latex Balloon

$30.00

18” Foil Balloon

$1.80

20”-28” Foil Balloon

$3.50 - $6.00

30”- 40” Foil Balloon

$8.00 - $15.00

22” Bubble Balloon

$8.00


Strings are provided for helium inflation services.

Q: Do you provide air-inflation services? 

Yes, we do but only if the balloons are purchased from us and it is only for the below-mentioned balloons.

Type of Balloons

Charges

11” Latex Balloon

$0.30/pc

16” Alpha/Num Balloon

$3.50 for 12-18pcs (+$0.50 for bag)

Jumbo Alpha/Num Balloon

$4.00/pc

*Balloons are charged separately.

Q: Do you provide helium inflation on site?
 

Yes, we do.

Balloon, Labour & Transportation Charge

Pricing

First 200 Helium Balloons

$400

Subsequent 100 Helium Balloons

+$150

Q: Do you provide balloon decoration set up on-site?

Yes, we do. The pricing varies for different set-up, kindly call us at 6659 6455 for more information.

Q: Do you have balloon packages? 

We are in the process of providing better packages, so stay tuned!

Q: How long can the helium balloons last?

Please refer to the table below:

Balloon Type

Floating Time under room temperature

Latex

6-8 hours

Walking Pet

1-2 days

Foil

1-3 days

Bubble

1-2 weeks

A lot of different factors affect the floating time of the helium balloons (temperature, humidity, ventilation…etc.)

To maximise the floating time, kindly refer to our Balloon Care Section!

Q: Can the balloons be re-used and refilled with helium gas?

Balloon Type

Yes/No

Latex

No

Walking Pet

Yes

Foil

Yes

Bubble

Yes

Please note that used balloons will not float as long as the first use. If you would like to re-use a balloon, please ensure that the balloon is kept properly.

Q: Can we extend the floating time of the balloon?

Balloon Type

Yes/No

Latex

Yes

Walking Pet

No

Foil

No

Bubble

No

Latex Balloons can be treated chemically and it will be able to extend the floating time by several hours.

Balloon Size

Charges (per pc )

11”

$0.50

18”

$0.80

30”/36”

$2.00


Q: Does the balloon come with balloon weight?


No, unless stated otherwise.

Q: Does the balloon come with strings/curling ribbons?

Yes, only if it is helium inflated.

Helium Tank

Q: Do you provide helium tank rental services? 

Helium Tank Size

Price

10L (60-80pcs of 11” Latex)

$130.00

40L (240-320pcs of 11” Latex)

$200.00

(i) Rental of 5 days
(ii) Refundable Deposit of $250.00
(iii) To and Fro Delivery Charges @ $60

*Balloons, Weights and Curling Ribbons/Strings are sold separately

Self-Collection & Delivery

Q: Do you provide self-collection/delivery outside the stipulated operating hours?

Yes, we do. For more details, kindly email us at enquiry@grandhaus.com.sg or call us at 6659 6455.

Exchange and Refund Policy

Q: Can we do a refund?

No.

Q: Can we exchange the items?

Only new, unused, unopened items are refundable within 7 days from the date of purchase.

E.g. Item Bought on 01 January 2017 is up for exchange until 07 January 2017.

Inflated, customised, personalised, used items are not exchangeable.